My Utility/Plant/Facility has the following CM Performance Indicators:

Yes

No

1.     Overall CM Program Effectiveness

Comments: 

2.     Effectiveness of CM Awareness and Training by measuring:

        a.  # of CRs indicating in-adequacies in CM awareness or training

        b.  Results of CM Feedback Survey

Comments: 

3.      Effectiveness of CM Self Assessment Program by measuring:

a.  # of CRs written as a result of CM self-assessments

Comments:

4.     Effectiveness of identification process for CM-related CRs by measuring:

        a.  # and % of CM-related CRs to total CRs per period

        b.  # and % of CM-related CRs considered valid

Comments: 

5.     Effectiveness of identification process for CM-related change requests by measuring:

        a.  % of CM-related requests to total requests per period

        b.  % of CM-related requests considered valid

Comments: 

6.     Timeliness of identification process for CM-related items by measuring:

a.  Time from initiation of CR to assignment of action to resolve

b.  # of open CM-related CRs

c.  Time from initiation of change request to assignment of action to resolve

d.  # of open CM-related change requests

Comments:

7.     Cost performance of identification process for CM-related items by measuring:

a.  Man-hours to resolve CM-related CRs

Comments: 

8.     Effectiveness of Design Requirements Change process by measuring:

a.  # of CRs written specifically against Design Requirements change process

Comments: 

9.     Timeliness of Design Requirements change process by measuring:

a.  Time from assignment of action as a Design Requirement change to closure

b.  # of outstanding changes in Design Change Requirements change process

Comments: 

10.   Cost performance of Design Requirements change process by measuring:

a.  Man-hours to process Design Requirements changes

Comments:

11.   Effectiveness of Physical Configuration change authorization processes by measuring:

a.  # of CRs written specifically against Physical Configuration change authorization processes

b.  Score on Physical Configuration change package review

c.  # of avoidable FCRs

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12.   Timeliness of Physical Configuration change authorization processes by measuring:

a.  Time from assignment of action as a Physical Configuration change to closure

b.  # of Physical Configuration changes completed, but paperwork still outstanding

c.  # of outstanding chnages in the process

Comments:

13.   Cost performance of Physical Configuration change authorization processes by measuring:

a.  Man-hours to develop Physical Configuration changes

Comments: 

14.   Effectiveness of the FCI Change process by measuring:

a.  # of CRs written specifically against the FCI change process

b.  # of CRs written against problems or discrepancies with FCI

Comments:

15.   Timeliness of FCI Change process by measuring:

a.  Time from assignment of action to closure

b.  # of open items (or backlog) in FCI change process

Comments: 

16.   Cost performance of FCI Change process by measuring:

a.  Man-hours to process FCI changes

Comments:

Overall Comments or Suggestions on CM Performance Indicators