CM Performance Indicator Survey

Sponsored by the CMBG

 

Please indicate your answers to the following questions.  Space has been provided to allow additional explanation or to describe other similar indicators you may have.

 

Name:   Date:

Utility/Plant/Facility:

 

My Utility/Plant/Facility has the following CM Performance Indicators:

Yes

No

1.     Overall CM Program Effectiveness

Comments: 

2.     Effectiveness of CM Awareness and Training by measuring:

        a.  # of CRs indicating in-adequacies in CM awareness or training

        b.  Results of CM Feedback Survey

Comments: 

3.      Effectiveness of CM Self Assessment Program by measuring:

a.  # of CRs written as a result of CM self-assessments

Comments:

4.     Effectiveness of identification process for CM-related CRs by measuring:

        a.  # and % of CM-related CRs to total CRs per period

        b.  # and % of CM-related CRs considered valid

Comments: 

5.     Effectiveness of identification process for CM-related change requests by measuring:

        a.  % of CM-related requests to total requests per period

        b.  % of CM-related requests considered valid

Comments: 

6.     Timeliness of identification process for CM-related items by measuring:

a.  Time from initiation of CR to assignment of action to resolve

b.  # of open CM-related CRs

c.  Time from initiation of change request to assignment of action to resolve

d.  # of open CM-related change requests

Comments:

7.     Cost performance of identification process for CM-related items by measuring:

a.  Man-hours to resolve CM-related CRs

Comments: 

8.     Effectiveness of Design Requirements Change process by measuring:

a.  # of CRs written specifically against Design Requirements change process

Comments: 

9.     Timeliness of Design Requirements change process by measuring:

a.  Time from assignment of action as a Design Requirement change to closure

b.  # of outstanding changes in Design Change Requirements change process

Comments: 

10.   Cost performance of Design Requirements change process by measuring:

a.  Man-hours to process Design Requirements changes

Comments:

11.   Effectiveness of Physical Configuration change authorization processes by measuring:

a.  # of CRs written specifically against Physical Configuration change authorization processes

b.  Score on Physical Configuration change package review

c.  # of avoidable FCRs

Comments:

12.   Timeliness of Physical Configuration change authorization processes by measuring:

a.  Time from assignment of action as a Physical Configuration change to closure

b.  # of Physical Configuration changes completed, but paperwork still outstanding

c.  # of outstanding chnages in the process

Comments:

13.   Cost performance of Physical Configuration change authorization processes by measuring:

a.  Man-hours to develop Physical Configuration changes

Comments: 

14.   Effectiveness of the FCI Change process by measuring:

a.  # of CRs written specifically against the FCI change process

b.  # of CRs written against problems or discrepancies with FCI

Comments:

15.   Timeliness of FCI Change process by measuring:

a.  Time from assignment of action to closure

b.  # of open items (or backlog) in FCI change process

Comments: 

16.   Cost performance of FCI Change process by measuring:

a.  Man-hours to process FCI changes

Comments:

Overall Comments or Suggestions on CM Performance Indicators

 

 

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 Updated Monday, January 16, 2012 12:36

 

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